> ## Documentation Index
> Fetch the complete documentation index at: https://hilos-40.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign Conversations

You can assign a user's conversation manually or automatically.

To do it manually, go to Inbox:

<Steps>
  <Step title="Select a Conversation">
    Go to Inbox and select the conversation you want to manually assign. In the right sidebar, in the conversation section, follow these steps.
  </Step>

  <Step title="Go to 'Assigned to'">
    Select the + icon.
  </Step>

  <Step title="Select the User or Team">
    Choose the user or team you want to assign the conversation to.
  </Step>

  <Step title="Click Save">
    Save the changes.
  </Step>
</Steps>

![Assign conversations in Hilos](https://hilos-media.s3.us-east-2.amazonaws.com/mintlify/%5BEN%5D/newagent/8.png)

<Note>You can also define [Default Asignees](https://hilos.io/docs/user/using-hilos/inbox/contact-tab#default-assignees)</Note>

You can read and learn more about how to automatically assign agents [by clicking here.](https://hilos.io/docs/user/using-hilos/flows/steps/assignation-steps#assigning-to-a-user)