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You can create as many views as you need. To do so, follow these steps:
1

Follow the steps to create a view

Refer to how to create a view within this guide.
2

Set up the Filters

In the new view configuration panel, set the filters that define which conversations you want to include in your support view.
  • Conversation Status: You can choose to display only conversations marked as “New” or “In progress,” depending on how your team categorizes support conversations.
  • Conversation Tags: If you use tags to classify support conversations (such as “Support” or “Help”), include them in your filters.
  • Assigned to: If you have specific team members responsible for support, you can filter to show only the conversations assigned to them.
How to create a support view You can read and learn more about how to automatically add tags to your conversations by clicking here.