From your Landing Page to WhatsApp

Leveraging Hilos’ flows and WhatsApp widget can significantly enhance your customer engagement by seamlessly transitioning users from your landing page to WhatsApp conversations. This guide will walk you through the process of setting up and utilizing Hilos’ flows and prewritten messages to manage conversations efficiently.

Why Use Hilos’ Flows and WhatsApp Widget?

Hilos’ flows and WhatsApp widget provide a streamlined way to handle customer interactions. By integrating these tools, you can:

• Automate initial interactions: Use prewritten messages to greet and qualify leads.
• Provide instant support: Ensure customers get timely responses even when your team is offline.
• Enhance user experience: Smoothly transition users from your website to WhatsApp, where they can continue the conversation.

Set Up the WhatsApp Widget

To begin, you’ll need to integrate the WhatsApp widget on your landing page, follow our guide on how to create and embed your widget on your site here.

Using Hilos’ Flows to Manage Conversations

Once users start a conversation via the WhatsApp widget, you can manage these interactions using Hilos’ flows. Here’s how to set it up:

1. Create a Flow

Navigate to Flows in your Hilos account and click + Flow Editor to create a new flow. Give your flow a name, select the channel, and type.

2. Design the Flow

Use the flow editor to design your conversation flow. You can add various steps to automate interactions:

• Template Step: Send prewritten messages to greet users and provide initial information.
• Question Step: Ask qualifying questions to understand user needs.
• Conditional Step: Branch the flow based on user responses.
• Assignation Step: Assign conversations to specific team members for follow-up.

3. Use Prewritten Messages

Prewritten messages can save time and ensure consistency in your responses. Create templates for common interactions, such as:

• Greeting new users.
• Providing product information.
• Answering frequently asked questions.

4. Automate Responses

Set up automated responses for common queries using the question and conditional steps. This ensures users get instant replies, improving their experience.

5. Assign Conversations

Use the assignation step to route conversations to the appropriate team members based on user responses. This ensures that each query is handled by the right person.

Conclusion

By integrating Hilos’ flows and WhatsApp widget, you can create a seamless experience for your users, transitioning them from your landing page to WhatsApp conversations effortlessly. Automating initial interactions and using prewritten messages can save time and improve customer satisfaction. Start setting up your flows today and take your customer engagement to the next level!