Inbox and conversation list

To customize your team’s Inbox, follow these steps:

1. Go to your inbox settings

   Go to settings > Inbox config.

2. Customize your inbox

   Customize the following settings to your linking:

   • Add the agent’s name before each message.
   • Choose whether agents can see all conversations or only the ones assigned to them.
   • Set a time limit to automatically close conversations.
   • Automatically archive conversations when marked as closed.
   • Send a customer satisfaction question after each conversation.
3. Save your changes

   After making the desired changes, click on Save changes.