Assign Conversations

You can assign a user’s conversation manually or automatically.

To do it manually, go to Inbox:

1. Select a Conversation

   Go to Inbox and select the conversation you want to manually assign. In the right sidebar, in the conversation section, follow these steps.

2. Go to 'Assigned to'

   Select the + icon.

3. Select the User or Team

   Choose the user or team you want to assign the conversation to.

4. Click Save

   Save the changes.

You can also define Default Asignees

You can read and learn more about how to automatically assign agents by clicking here.